Ad Hofstede

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Is Your Company Actually Set Up to Support Your Strategy?

How do banks switch customer relationships from branch offices to mobile phone screens? Why is one multinational consumer goods company organized by category, while another organizes by region? Why is one insurance company deep into an agile transformation while another is experimenting with it …

Management

Why Organizations Don’t Learn

Virtually all leaders believe that to stay competitive, their enterprises must learn and improve every day. But even companies revered for their dedication to continuous learning find it difficult to always practice what they preach.<p>Consider Toyota: Continuous improvement is one of the pillars of …

Management

Who’s Benefiting from MOOCs, and Why

<i>HBR STAFF</i><p>In the last three years, over 25 million people from around the world have enrolled in Massive Open Online Courses (MOOCs) offered by Coursera, EdX, and other platforms. Initially heralded as a revolution in higher education access, expectations have been tempered as research revealed that …

Higher Education

A 6-Part Structure for Giving Clear and Actionable Feedback

Robert was the head of an East Coast insurance company. His greatest asset was his large, extroverted personality. He was the classic glad-handing, backslapping, high-energy salesman. His problem was a familiar one, too: a great salesman – even one with charisma — doesn’t necessarily make a great …

Management

Learn to Become a Less Autocratic Manager

Mark, a ten-year veteran of the pharmaceutical R&D world with a Ph.D. in statistics, was the obvious choice to lead the SAS software and data management group of a global healthcare corporation when the current director suddenly departed. Having managed a small team of bio-statisticians …

Leadership

What Everyone Should Know About Managing Up

Photo by Andrew Nguyen<p>Having a healthy, positive relationship with your boss makes your work life much easier — it’s also good for your job satisfaction and your career. But some managers don’t make it easy. Bad bosses are the stuff of legend. And too many managers are overextended, overwhelmed, or …

Leadership

What Is a Business Model?

In <i>The New, New Thing</i>, Michael Lewis refers to the phrase <i>business model</i> as “a term of art.” And like art itself, it’s one of those things many people feel they can recognize when they see it (especially a particularly clever or terrible one) but can’t quite define.<p>That’s less surprising than it …

Innovation

Make Your Knowledge Workers More Productive

With scarcely any help from management, knowledge workers can increase their productivity by 20%. When we interviewed 45 such people across 39 companies in 8 industries in the United States and Europe, we found that by identifying low-value tasks to either drop completely, delegate to someone else …