Digi Tal

474 Flips | 1 Magazine | 3 Followers | @99digital | Keep up with Digi Tal on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Digi Tal”

10 Breakthrough Technologies 2017 - MIT Technology Review

Reversing Paralysis<p>Scientists are making remarkable progress at using brain implants to restore the freedom of movement that spinal cord injuries …

The Fault In Our Stores

Yesterday, Target became the latest retailer to report weak earnings and shrinking physical store sales. They certainly won’t be the last.<p>As more leading retail brands disappoint on both the top and bottom lines–and announce scores of store closings–analysts and investors may conclude that …

10 Ways Machine Learning Impacts Customer Experience

In the past human work was preferred over a machine’s work because a human was more accurate than a machine. After all a human could look at all angles and make an informed decision, and a machine could not. But enter machine learning today, and a machine might be more useful than a human in …

Machine Learning

10 Principles For Design In The Age Of AI

Yves Béhar shares a new kind of design manifesto.<p>We’re on the cusp of a new era of design. Beyond the two-dimensional focus on graphics and the three-dimensional focus on products, we’re now in an era where designers are increasingly focusing on time and space, guided by technological advances in …

Start thinking like a startup

Shifts in a rapidly changing retail world and dramatic changes in consumer behavior continue to be a challenge for some traditional retailers. Legacy retailers that have remained stagnant with their old-guard ways are struggling to maintain sales and stay relevant with today’s consumer.<p>The …

Rise of Machine Marketers – Transforming CX

Machine marketers are smarter marketers, always using machines for advantage. But this isn’t new.<p><i>Image source:</i> …

Marketing

What So Many Strategists Get Wrong About Digital Disruption

“Digital is coming and it’s coming fast”; “No industry sector is immune to disruption”; “One thing is certain about digital transformation: It will be a big change for your entire organization”; “Digital <i>will</i> disrupt your industry.”<p>Judging by the headlines and opening lines of recent articles and …

17 incredibly useful Google products and services you didn't know existed

Most of us have heard of Google's well-known and much-loved tools — Gmail, Google Earth, Google Maps, and many more. Those products and services are used by millions of people around the world every day.<p>What many people don't know, however, is that Google actually has a bunch of other features and …

Apps

Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!

Do your people ‘make’ your company? Do your people ‘make’ your Customer Experience’? Two very simple, yet interesting questions that have been very …

Customer Experience

The Top Trends Shaping Business For 2017

Last year’s outlook for 2016 suggested that you keep your eye on the growing consumer control, the questions around AI and the excitement of virtual reality applications. The landscape has changed — a lot. For the coming year, trends show a growing emphasis on a shifting local and global identity, …

‘Supermarket of the Future,' with augmented reality, opens in Milan

Lots and lots of screens<p>Carlo Ratti, designer, MIT professor, and author of the book, The City of Tomorrow: Sensors, Networks, Hackers, and the Future of Urban Life, is brimming with ideas about how data-driven tech can change our world. One of them, the concept of a smart, interactive supermarket, …

Why Google, Microsoft and Amazon Love the Sound of Your Voice

Amazon's Echo has made tangible the promise of an artificially intelligent personal assistant in every home. Those who own the voice-activated gadget …

The 3 Worst Gadgets of 2016

It was a year of ups (brilliant smartphones and laptops) and downs (a phone that can explode).<p>The highs and lows, the ups and downs--there were a lot of them this year in the world of gadgets. Laptops made a comeback, now that there are several models that are light and thin enough to use all day …

Could L’Oréal’s ‘Beauty Squad’ mark a shift for influencer marketing?

With the launch of its ‘Beauty Squad’ initiative, the cosmetics giant is hoping to “craft a different type of relationship” with influencers. Here’s …

Public Relations

Mr. Robot Killed the Hollywood Hacker - MIT Technology Review

For decades Hollywood has treated computers as magic boxes from which endless plot points could be conjured, in denial of all common sense. TV and …

USA Network

Leaders Can Turn Creativity into a Competitive Advantage

In 1985, Peter Drucker made a hopeful case for an entrepreneurial society in which innovation and the creation of new businesses would more than compensate for job losses stemming from the retreat of manufacturing industries in the U.S. and other developed economies. Since then, the U.S. has …

Stop Trying to Kill Smartphones. You Can't Kill Smartphones

That five-inch phone in your pocket, the one you absolutely can't live without, does damn near anything these days. It is the Great Usurper, …

Five Trends Shaping The Future Of Customer Experience In 2017

It’s that time of year! The 20-somethings drink too much at the holiday party, you book your ski season Airbnb, watch <i>Elf</i> and <i>The Holiday</i>, and reflect back on the year behind you. And as is custom here on Forbes I look at the year ahead in customer experience. In my customer experience predictions …

Customer Experience

Will the tech behind Amazon Go redefine convenience at retail?

Dec 06, 2016<p>The reports that Amazon.com was working on a new type of convenience store have proven true with the opening of the first Amazon Go …

eCommerce